You are solely responsible for backing up your device data and protecting your data from unauthorized use. OZ Mobile Phone Repair will not back up or restore your data, and is not responsible for lost or corrupted data. OZ Mobile Phone Repair will not treat your device data as confidential and disclaims any agreement with you or other obligation to do so.
We will try our best to fix your phone, but we cannot guarantee that the phone can be fixed 100% the same with original appearance. In addition, if the job is cancelled when the phone has been disassembled, we cannot guarantee that the phone can be assembled to the 100% same condition when it was booked in.
After we done the repair job, we will custody 60 days for reception. That means, if you do not pick your device in 60 days, we will be not responsible for the loss of your device.
We provide no warranty if your device has dents in the housing. If your device has minor dents, we will fix it with no cost, but if you have any major dents, there will be extra charge. Also, we will honour no warranty even we fix your device dents.
If our staff give you a time to fix your device that means it is an approximate time. Please do not make our staff to rush the service because it does not really help to fix your electronic device quickly because it takes tremendous concentration to repair any e-device. So, please if you are in a hurry, we suggest you to drop your device, our staff will call you as soon as they finish the job. If you want to wait, you can certainly do that but we cannot guarantee it could be done on expected time frame.
Our standard warranty period is up to 12 months. Warranty will be based on device conditions and the repair you choose, and that warty time will reflect on your repair receipt.
We provide no warranty for physical damage. Physical damage includes cracked screen, fuzzy display on the LCD and OZ Mobile Phone Repair reserve the right to take the decision.
You must keep this receipt to collect your device or to claim any warranty if you have.
OZ Mobile Phone Repair is not liable for voiding any existing warranty for any device that has warranty with manufactures, network providers or insurance policies as a result of any product or service.