Repair Terms and Conditions

Authorising Work:

You authorise  OZ Mobile Phone Repair to perform the work described in the Service Estimate (“Service”) on the device identified on the front of this form (“Your Device”), subject to these Terms and Conditions. If Your Device is under any applicable manufacturer’s warranty, then the terms of OZ Mobile Phone Repair’s Standard Limited Warranty also apply and will control if there is any conflict with these terms. In particular, if the Warranty Status of Your device shown on the front of this Service Authorization is “In Warranty” and OZ Mobile Phone Repair determines upon further inspection that the issue with Your Device is not covered by the Standard Limited Warranty (for example, there is damage due to exposure to liquid), then additional charges not shown in the Service Estimate may apply. In that case, OZ Mobile Phone Repair will notify you of the additional charges prior to starting work on your device. Service on Your Device will not begin unless and until you authorise  the additional charges.


Data on Device:

You are solely responsible for backing up any data on Your Device and deleting, encrypting or otherwise protecting your data from unauthorised use. OZ Mobile Phone Repair will not back up or restore your data, and is not responsible for any data that is lost or corrupted. OZ Mobile Phone Repair will not treat data on Your Device as confidential and disclaims any agreement with you or other obligation to do so.


OZ Mobile Phone Repair Responsibilities & Limited Warranty:

OZ Mobile Phone Repair may, at OZ Mobile Phone Repair’s sole option, use rebuilt, reconditioned, or new parts or components when repairing Your Device. Repaired/replaced cases, pouches and holsters will be warranted for a period of ninety (90) days. All other repaired/replaced devices will be warranted for a period equal to the remainder of the applicable manufacturer’s original Limited Warranty on the original device, if any, or for ninety (90) days, whichever is longer. If Your Device should malfunction, it must be returned to the OZ Mobile Phone Repair store or service centre for evaluation, and all costs of shipping shall be borne solely by the purchaser. OZ Mobile Phone Repair’s customer service department will diagnose the repair upon receipt. Upon examination by OZ Mobile Phone Repair, if Your Device is found to be defective it will be repaired or replaced at no charge. This warranty does not apply to defects resulting from any action by you, including but not limited to mishandling, physical damage, water damage, improper interfacing, operation outside of design limits, improper repair by someone other than OZ Mobile Phone Repair, use of any other product other than OZ Mobile Phone Repair products, or unauthorised modification. This warranty is VOID if Your Device shows evidence of having been tampered with (broken seal) or shows evidence of being damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper specification; misapplication; misuse; abuse or other operating conditions outside of OZ Mobile Phone Repair’s control. Software warranty applies to factory restores, backups, jailbreaks, unlocks, and applies to computers, laptops, cellular phones, etc. The warranty is VOID if customer performs any software modifications not limited to restore, updating software on the device, downloading unauthorised or unapproved software, viruses, malware, spyware, or attempts to modify any software that has been installed by OZ Mobile Phone Repair. OZ Mobile Phone Repair employees reserve the right to VOID its warranty if any improper software installations or modifications have been made after customer has left the store location. This warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller or distributor not authorise d by OZ Mobile Phone Repair, including but not limited to purchases from internet auction sites. Unless otherwise required by law, all replaced devices, parts, components, boards and equipment shall become the property of OZ Mobile Phone Repair, and you waive all rights you may have under state or other laws to the replaced device or repaired or replaced parts. Subject to paragraph 2 above regarding data, OZ Mobile Phone Repair will be responsible to the extent provided under applicable law for the physical safekeeping of Your Device while in OZ Mobile Phone Repair’s possession for service. If Your Device is lost or damaged while it is in OZ Mobile Phone Repair’s possession for service, OZ Mobile Phone Repair will repair Your Device or replace it with an equivalent device, which at OZ Mobile Phone Repair’s option may be new or refurbished. If you fail to pick up your device or otherwise arrange for its return after repeated efforts to contact you, after thirty (30) days following the completion of repairs OZ Mobile Phone Repair shall treat the device as abandoned, and may dispose of the property in its sole discretion in accordance with applicable provisions of law, including sale to recoup administrative and repair costs.